Value Analysis for Facilities Management

How are you assessing technician reachability and geographical effectiveness to facilities?

With eqolines, we help commercial real estate, facility management and specialist services industries that require physical visits.

Enabling and assessing technician vs customer catchment areas and maintenance planning.

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Areas of Opportunties

Territory Planning

  • Build a route that is beneficial to the Technician and the customer. Save time and money through effective planning.
  • Ensure customers are serviced by their nearest point of contact. This will help achieve better customer satisfaction through more timely visits.

Route Planning

  • Reduce transport costs by planning effective routes and conserving mileage burn and driver overtime
  • Validate existing 3rd party costs by mapping out individual routes.

Blackspot Analysis

  • Identify blackspot areas where technician coverage is poor and create an opportunity to employ from this area.
  • Based on the drive time reachability allocation of customer visits can be fairly allocated.

Accelerators

Efficiency in Reactive Jobs

Are my Technicians overlapping when it comes to travelling to customers?

  • By setting the travel catchment time you can quickly identify if customers can be reached by other technicians who are closer by accurate drive time
  • In some instances, there maybe 3 or more Technicians that can easily reach the same customer – spot who they are using the Line Bubble chart
  • Finally, understand how many customers are assigned to each Technician using the Line chart

Territory Blackspot Analysis

What is the travel reachability of my Technicians across the country?
  • Using 25 minutes drive time, visually see through isochrones how far each technician can drive to. Drill from Region to District and to Ward
  • Bring in other KPI data (eg volumes and targets) and connect to the Map using the Region / District hierarchy
  • Analyse the Technician numbers individually and identify those that are being impacted by other Technicians through the scatter plot

Technician Effective existing ones? Routing

Are my Technicians taking the most effective routes?

  • Collate each of the Technician routes and using the filter box easily see the route taken in the Map View
  • By utilizing the Route optimisation back end, every route selected will go through a process of calculating thousands of different routes to determine the most effective one
  • Answer different questions on the route – such as what if I was to increase the number of vehicles? Or what is the value cost of the route as well as the time